Global Privacy Policy

Last updated: 25 July 2016


  1. Who we are
  2. Purpose of this privacy notice
  3. Notification of changes to privacy notice
  4. Collection of your personal information
  5. Our use of your personal information
  6. Unsubscribe
  7. Anonymous data collected through this website
  8. Cookies
  9. Disclosure of your personal information
  10. Data access and corrections
  11. Links to other websites
  12. Transfer of data abroad
  13. Governing law
  14. Feedback
  1. Who we are
  2. This website is operated by Truven Health Analytics.

    References to “Truven”, “we”, “us”, “our” and “ours” in this privacy notice mean Truven Health Analytics and its subsidiaries.

    The terms “you”, “your” and “yours” when used in these Terms of Use mean any user of this website.

  3. Purpose of this privacy notice
  4. We are committed to the privacy and confidentiality of information provided by you to us. This privacy notice describes our current policies and practices with regard to any personal information collected by us from you directly and/or through the website.

    Personal information means information which identifies you, and includes information such as your name, address, email address, date of birth, and details relating to your education or employment.

  5. Notification of changes to privacy notice
  6. We are continually improving our methods of communication and adding new functionality and features to this website and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time. If and when our data protection practices change, we will update this privacy notice to describe our new practices. We encourage you to check this page regularly.

  7. Collection of your personal information
  8. When you visit our website, you may submit your personal information to us, if for example you apply for a job with us or make an enquiry about our products or services. Your information may include your name, contact details including your email address, or your employment details.

    The information you provide to us or that we hold about you is either manually or electronically stored in our databases. We will only process your information in the ways we describe in this privacy notice. If you think the information we hold about you is incorrect, you can contact us to correct this (see Data access and corrections).

  9. Our use of your personal information
  10. We will only use your personal information to fulfil your requests for information or to process your job application with us or to analyse your professional and industry expertise in relation to market research that we conduct as part of our analytics business for ourselves and for our clients. We will only process data that is adequate, relevant and not excessive for those purposes. Where we send you information for any purpose, it may be sent by e-mail or post. When we ask you for personal information it may include the following purposes:

    • we may contact you occasionally to inform you of new products and services we will be providing;
    • we may send you regular updates on issues we think will be of interest to you;
    • we may send you requested information on our products and services;
    • we may use your personal information for marketing purposes and market research for ourselves and for our clients;
    • we may use your personal information internally to administer this website and help us improve our services; or to process your application if you apply to us for a job.

  11. Unsubscribe
  12. If you no longer wish to receive e-mails from us and want to be removed from our electronic mailing list, please e-mail us at the address given below with “Email Unsubscribe” in the subject heading.

    If you also wish to be removed from our post marketing database, please let us know by e-mailing us at the address given below with “Mail Unsubscribe” in the subject heading or writing to us at the address given below.

    If you choose to unsubscribe from our mailing lists, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.

  13. Anonymous data collected through this website
  14. In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website. For example, our web server automatically logs which pages of our website our visitors view, their IP addresses and which web browsers our visitors use. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our website.

    Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.

  15. Cookies
  16. In order to collect the anonymous data described in the preceding paragraph, we may use cookie technology on our website.

    A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive, mobile phone or other device. Cookies do not damage your computer and cannot by themselves be used to discover your identity. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of the services and features offered through our website may not function properly if your cookies are disabled.

    We use two types of cookies on our website:

    • Strictly necessary cookies
    • These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. They are deleted when you close the browser.

    • Performance cookies
    • These cookies collect information in an anonymous form about how visitors use our website. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. 

      We also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information.

      We may also perform IP lookups to determine which domain you are coming from (i.e. aol.com, yourcompany.com) to more accurately gauge our users’ demographics.


    To comply with current legislation, we need to ask for your consent to set the performance cookies described above. When you arrive on our website a pop-up message will appear asking for your consent to place performance cookies on your device. In order to provide your consent, please click 'OK'. Once your consent has been provided, this message will not appear again when you revisit. If you, or another user of your computer, wish to withdraw your consent at any time, you can do so by altering your browser settings.

    You can find more information about cookies at: www.allaboutcookies.org and http://www.youronlinechoices.com/uk/.

  17. Disclosure of your personal information
  18. We do not share, sell or distribute your personal information with unrelated third parties, except as otherwise provided for in this privacy notice and under these limited circumstances:

    • In order to provide you and our clients with information or products, personal information may occasionally be transferred or shared with other companies within our group of companies, with IBM our parent company, or third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your personal information in order to support our information technology, to further process or analyse personal information as part of our legitimate business purposes and/or for our clients or to handle mailings on our behalf.
    • We will keep your contact details on our database and may, from time to time, e-mail or post you information to make you aware of our other similar products and services which may be of interest to you. If you do not wish to receive e-mails or post from us for these purposes, please let us know by following the “unsubscribe” procedure set out above.
    • We may also share your personal information with other companies within our group of companies or disclose your personal information to our clients and other businesses who may have products or services that may interest you or may wish to receive and use research data about you.
    • We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of our flotation on a stock exchange, sale, merger, reorganisation, dissolution, disposal of all or part of our assets or similar event. We will inform you of any such transfer or disclosure as required by law.

    Where appropriate, before disclosing personal information to any third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.

  19. Data access and corrections
  20. Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you, for which we may make a charge as allowed by applicable law.

    We will also correct, amend or delete any personal information that you tell us is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us at our registered address or email address below.

    Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.

  21. Links to other websites
  22. Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any personal information about yourself.

  23. Transfer of data abroad
  24. If you are visiting this website from a country other than the country in which our servers are located, the various communications will necessarily result in the transfer of information across international boundaries.

    By visiting this website and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this privacy notice.

    Where we transfer personal data within Truven or with third party processors we use a data transfer agreement that complies with applicable laws in the EU and other countries where we have operations.

  25. Governing Law
  26. This privacy notice forms part of our website Terms of Use.

  27. Feedback
  28. We welcome comments about this privacy notice. If you have any questions about this privacy notice or any part of our service, you may contact us by e-mailing or by writing to us at our address above. We will store any correspondence from you at our offices.